Greeting and Seating Guest

What is the first step in the sequence of service when a guest enters a restaurant?

• Greeting the guest

• Taking down a reservation

• Seating the guest

• Pouring water

What information should be noted down while taking down a reservation?

• Name of the guest, No. of pax/people, Time of reservation

• Name of the guest, Contact number and name of the booker, Any special request

• No. of pax/people, Time of reservation, Contact number and name of the booker

• Name of the guest, No. of pax/people, Any special request

How should the guest be greeted when entering the restaurant?

• With a firm handshake and direct eye contact

• With a loud and enthusiastic welcome

• With a clear and affable tone of voice, good appearance, and a smile

• With a formal bow and a polite nod

What should be done if the guest has a reservation and is not satisfied with the table offered?

• Ask them to leave

• Tell them to wait for a better table

• Offer alternatives

• Ignore their dissatisfaction

How should the guest be seated on a chair?

• Rapid movement of chair

• Incorrect handling of chair

• Stand straight behind the guests' chair and bring the right foot forward

• Ordering guests where to sit

When should the waiter pour water for the guests?

• After the guests have finished their meal

• Before the guests arrive at the restaurant

• As soon as the guests are seated

• Only if the guests request for it

What must be done while pouring regular water for the guests?

• Carry the jug without an under liner or waiters' cloth

• Serve from the left hand side

• Refill glasses when they are full

• Ask the guests to pour the water themselves

How should mineral water be served to the guests?

• Guests must open the bottle themselves

• Refilled only when the glasses are empty

• Served from the left hand side

• Carried in a cane basket and opened in front of the guest

What should be done if the guest has a special request while making a reservation?

• Tell the guest that their request cannot be accommodated

• Note down the request and fulfill it if possible

• Ignore the request

• Ask the guest to change their request

What should be done if there are empty chairs on the table and the guests are already seated?

• Ignore the empty chairs

• Ask the guests to move to a different table

• Remove the extra covers if no more guests are joining

• Leave the decision to the guests