TEST -Troubleshooting Quiz based on TestOut IT Fund, 3.6 and 4.7

What is the first step in troubleshooting?

• Identify the problem

• Research

• Establish a theory

• Test the theory

What is the fourth step in troubleshooting?

• Identify the problem

• Research

• Establish a theory

• Test the theory

What is the second step in troubleshooting?

• Identify the problem

• Research

• Establish a theory

• Test the theory

What is the third step in troubleshooting?

• Identify the problem

• Research

• Establish a theory

• Test the theory

What is the fifth step in troubleshooting?

• Establish a plan of action

• Implement a solution or escalate

• Verify full system functionality

• Document findings

What is the 6th step in troubleshooting?

• Establish a plan of action

• Implement a solution or escalate

• Verify full system functionality

• Document findings

What is the 7th step in troubleshooting?

• Establish a plan of action

• Implement a solution or escalate

• Verify full system functionality

• Document findings

What is the final step in troubleshooting?

• Establish a plan of action

• Implement a solution or escalate

• Verify full system functionality

• Document findings

What is often the hardest part of troubleshooting?

• Duplicating the issue

• Fixing the issue

• Documenting the issue

• Verifying the issue

Check possible issues of motherboard problems:

• random freezing

• BSOD

• burning smell

• failed storage