
Day 3 Quiz
Authored by quennie aguilos
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Professional Development

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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information can be used to locate a customer’s account?
Customer’s name
Phone number
Sales Order Number
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An order is automatically placed on HOLD when an authorization is submitted and is declined by the customer’s financial institution
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is okay to promise the customer a resolution before they’re able to send in their photos.
True – This way they’ll know their request will be taken care of
False – We need to receive photos first to know how to proceed
4.
DRAW QUESTION
30 sec • 1 pt
Which button will you click to check the documentations made by the previous representative?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which code option is used to see the order in AS400?
0362
0418
1198
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