User Support - chapter 9

A cost-benefit analysis is a side-by-side comparison of the expenses associated with a project and its advantages to an organization or a user.

• True

• False

During which stage in the management of a special support project does the project manager ask the question, "Can what we learned from this project improve performance on future projects?"

• Termination

• Monitoring

• Planning

• Implementation

Scope creep is a tendency for a project to grow or change in unexpected ways, which often increases the time frame, resources and cost to complete the project.

• True

• False

In a cost-benefit analysis, the payback period is ____.

• the time it takes for the benefits to equal zero

• the time it takes for costs to exceed benefits

• the time it takes for benefits to exceed costs

• the time it takes for the costs to equal zero

In a cost-benefit analysis, the use of technology to lower inventory costs is an example of a(n) ____.

• increased revenue opportunity

• acquisition benefit

• reduction of expenses

• operating result

If a project task must be completed on time in order for the entire project to be completed on time, the task is ____.

• an unnecessary task

• on the project’s critical path

• a predecessor step

• on the project’s Gantt chart

A short narrative statement that describes the objectives, scope, methods, participants, deliverables, and timeline for a needs assessment project is a ____.

• project charter

• prototype

• model

• cost-benefit analysis

As the result of an analysis project, a project deliverable may be a recommendation to buy, change, upgrade, or build new or existing technology.

• True

• False

In a user needs assessment project, an analyst develops a model of the proposed new technology and makes a build-versus-buy recommendation during which of these phases?

• Investigation

• Preparation

• Decision

• None of these

Another name for an output form is a deliverable.

• True

• False