Chapter 12 Pretest

In the communication process, the originator of the message is known as the ____.

• channel

• sender

• receiver

• translation

A person with a(n) ____ communication style tends to say “yes” to everything.

• passive

• detached

• aggressive

• assertive

Using a facial expression to send a message is an example of ____.

• verbal communication

• gesturing

• nonverbal communication

• spoken communication

A(n) ____ is a formal written message used to communicate to individuals or groups outside of the company.

• text message

• business letter

• report

• e-mail

____ involves two or more people communicating through a video and voice setup.

• Videoconferencing

• Web conferencing

• Teleconferencing

• Podcasting

Which of the following terms is not associated with assertive communication?

• Honest

• Forceful

• Respectful

• Direct

Which of the following might an active listener do?

• Concentrate on the speaker’s mannerisms.

• Become upset over the speaker’s word choice.

• Memorize the facts.

• Ask questions to clarify the message.

A daydreamer is a type of poor ____.

 

• listener

• presenter

• writer

• speaker

____ is the art of using good manners in any situation.

• Nonverbal communication

• Netiquette

• Body language

• Etiquette

Which of the following elements is not used in a report?

• Body

• Salutation

• Conclusion

• Introduction