Conflict Resolution and Industrial Democracy Quiz

What is the process of resolving disputes between parties through a neutral third party?

• Negotiation

• Litigation

• Mediation or arbitration

• Trial

What is the term for the act of bringing two opposing sides to an agreement or compromise?

• mediation

• aggravation

• confrontation

• escalation

What is the term for the process of settling a dispute by a third party who makes a final and binding decision?

• negotiation

• arbitration

• mediation

• litigation

What is the agreement in which a union pledges not to strike during the term of the contract?

• Strike agreement

• Union contract

• Work stoppage pledge

• No-strike clause

What is the term for the process of settling a dispute by a third party who makes a non-binding recommendation?

• mediation

• negotiation

• litigation

• arbitration

What is the term for the practice of workers refusing to work in order to protest against their employer?

• Strike

• Agreement

• Party

• Celebration

What is the term for the process of resolving disputes between parties through discussion and negotiation?

• Arbitration

• Litigation

• Adjudication

• Mediation