Quiz on Escorting Guests

What is the first step in escorting a guest?

• Walk away without acknowledging them

• Ask for their name

• Greet and introduce yourself

• Ignore the guest

Why is it important to greet the guest at the door?

• To create a negative first impression

• To create a positive first impression and make the guest feel welcome.

• To make the guest feel unwelcome

• To ignore the guest's presence

What should you do after greeting the guest at the door?

• Tell them to wait outside

• Invite them inside and offer to take their coat or belongings

• Ask them to leave immediately

• Ignore them and walk away

What is the purpose of escorting the guest to their seat?

• To make them feel uncomfortable and unwelcome

• To confuse them and send them to the wrong area

• To provide a welcoming and hospitable experience, ensure their comfort, and assist them in finding their designated area.

• To ignore their presence and let them find their own seat

How should you address the guest during the escort?

• By ignoring them completely

• By addressing them with disrespect

• With indifference and rudeness

• With respect and courtesy

What should you do if the guest needs assistance during the escort?

• Offer assistance and support

• Ignore the guest

• Tell the guest to figure it out themselves

• Walk away and leave the guest alone

What should you do after escorting the guest to their seat?

• Start cleaning the table immediately

• Ask if they need anything else and offer to take their order

• Ignore them and move on to the next task

• Leave them alone and go back to the kitchen

How can you make the guest feel special during the escort?

• By being indifferent

• By ignoring their needs

• By providing personalized attention

• By not acknowledging their presence

What should you do if the guest is carrying a coat or bag?

• Offer to take the coat or bag and provide a secure place to store it.

• Ignore the guest and let them carry their own coat or bag

• Tell the guest to leave the coat or bag outside

• Ask the guest to find their own place to store the coat or bag

Why is it important to escort the guest to their seat?

• To ignore the guest and make them find their own seat

• To show that the guest is not valued and not important

• To make the guest feel uncomfortable and unwelcome

• To show hospitality and make the guest feel welcomed and valued.