SM & TQM Pre final quiz 2

A systems perspective in managing an organization means:

• Focusing on the individual components

• Ignoring the mission and ongoing success

• Managing all components as a unified whole

What is the role of senior leaders in visionary leadership?

•  Creating a customer focus

• Setting a vision for the organization

• Demonstrating organizational values and ethics

• Setting high expectations for the workforce

According to the concept of customer-focused excellence, who are the ultimate judges of an organization's performance?

• The senior leaders

• The workforce

• The customers

• The competitors

What does valuing people contribute to an organization's success?

• An engaged workforce

• Meaningful work

• Clear organizational direction

• Accountability for performance

What does agility require in today's competitive environment?

•  Capacity for rapid change

• Flexibility in operations

• Organizational resilience

• All of the above

What does organizational learning include?

• Continuous improvement

• Adoption of best practices

• Discontinuous change or innovation

• All of the above

What is necessary to ensure an organization's success?

• Understanding short-term factors

• Understanding longer-term factors

• Driving organizational innovation

• All of the above

What does "management by fact" require?

• Measuring and analyzing performance

• Relying on intuition and guesswork

• Ignoring competitive environment

• Focusing on external factors

What should an organization's leaders stress in terms of societal contributions?

• Protection of public health

• Protection of the environment

• Consideration of societal well-being

• All of the above

What should an organization stress in stakeholder transactions and interactions?

• Ethical behavior

• Transparency

• Accountability

• All of the above