51. Third-party intervention should be avoided

C) when progress is occurring or is likely to occur.

B) when the parties are at am impasse on the issues.

D) when the parties are unable to move the process beyond a particular sticking point.

E) Third party intervention should be avoided in all of the above situations.

52. Which of the following is not a benefit of third-party intervention?

D) decreased levels of negotiator satisfaction with and commitment to the conflict resolution process and its outcomes

A) creating breathing space or a cooling off period

B) refocusing on the substantive issues

C) salvaging the sunk cost of stalled negotiations

E. All of the above are benefits of third-party intervention.

53. Intervention by a third party may signal that

B) the parties have failed to build a relationship or manage their interdependence positively.

A) the parties have built a successful relationship.

C) the parties have grown into negotiation partners.

D) the parties have successfully resolved a dispute.

54. The dominant purpose of mediation and process consultation is to

A) enhance the parties' dispute resolution skills.

B) encourage the parties to "agree to disagree."

C) encourage the parties to surrender control over the outcome of their dispute to the third party's best judgment.

D) achieve a satisfactory dispute resolution at any cost.

E) None of the above states the dominant purpose of mediation and process consultation.

55. Under what conditions might negotiators seek third-party involvement?

E) Negotiators might seek third-party involvement under all of the above conditions.

A) Intense emotions appear to preventing a settlement.

B) Misperceptions or stereotypes hinder productive exchanges.

C) There is disagreement as to the number or type of issues under dispute.

D) There is an absence of a clear, agreed-to negotiation procedure or protocol.

56. Arbitration typically involves

C) low levels of negotiator control over outcomes and high levels of negotiator control over procedure.

A) high levels of negotiator control over outcomes and high levels of negotiator control over procedure.

B) low levels of negotiator control over outcomes and low levels of negotiator control over procedure.

D) high levels of negotiator control over outcomes and low levels of negotiator control over procedure.

E) Arbitration typically involves none of the above.

57. Formal intervention methods are

B) intentionally designed and generally follow a set of rules or standard

A) third party roles and behaviors that are incidental to other primary roles.

C) third party actions that follow a rigid, structured procedure and set of rules.

D) third party actions implemented as part of an organizational hierarchy.

E) None of the above defines formal intervention methods.

58. The chilling effect states that

A) if negotiators anticipate that their own failure to agree will lead to a binding arbitration, they lose their incentive to work seriously for a negotiated settlement.

B) when arbitration is anticipated as a result of the failure of parties to agree, negotiators may lose interest in the process of negotiating.

C) as the frequency of arbitration increases, disenchantment with the adequacy and fairness of the process develops, and the parties may resort to other means to resolve their disputes.

D) perceived patterns of partiality toward one side may jeopardize the arbitrator's acceptability in future disputes.

59. The decision-acceptance effect states that

D) arbitrated disputes may engender less commitment to the settlement than alternative forms of dispute resolution.

A) if negotiators anticipate that their own failure to agree will lead to a binding arbitrator's intervention, it may cool their incentive to work seriously for a negotiated settlement.

B) when arbitration is anticipated as a result of the failure of parties to agree, negotiators may lose interest in the process of negotiating.

C) as the frequency of arbitration increases, disenchantment with the adequacy and fairness of the process develops, and the parties may resort to other means to resolve their disputes.

E. The decision-acceptance effect states all of the above.

60. Brett, Barsness and Goldberg found that mediation, when compared to arbitration,

C) produced greater disputant satisfaction.

D) was more complicated to implement.

E. Brett, Barsness and Goldberg found that mediation was all of the above.

B) have no formal power over outcomes.

A) have the same power as arbitrators.

C) have the authority to resolve the dispute on their own.

D) have the power to impose a solution.

E. Mediators have all of the above characteristics.

62. In Esser and Marriott's research study, which type of mediation was found to be the most effective?

B) positive framing of the issues

E. Esser and Marriott found all of the above to be equally effective.

63. Moore states that in the premediation stages, the mediator is attempting to

B) establish relationships with the disputing parties.

A) define issues and set an agenda.

C) generate options for settlement.

D) uncover hidden interests of the disputing parties.

E. In the premediation stages, the mediator is attempting to accomplish all of the above.

64. Research studies show that the problem-solving style of mediation

E. Research shows that all of the above are results of the problem-solving style of mediation.

A. is a more structured, active approach to resolving conflict.

B. leads to more frequent and desirable outcomes.

C. produces more positive attitudes toward mediation.

D. decreases disputant hostility and the damaging effect of difficult conflicts based on intangible issues.

65. The compensation form of mediation strategy involves

B. a high concern for parties' aspirations and a low perception of common ground.

A. a high concern for parties' aspirations and a high perception of common ground.

C. a low concern for parties' aspirations and a high perception of common ground.

D. a low concern for parties' aspirations and a low perception of common ground.

E. The compensation form of mediation strategy involves none of the above.

66. The inaction mediation strategy involves

D. standing back from the dispute, leaving the parties to work things out on their own.

A. mediator application of rewards and inducements to entice the parties into making concessions and agreements.

B. trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.

C. assisting the parties to engage in integrative exchange, as they would in win-win negotiation in the mediator's absence.

E. The inaction mediation strategy involves all of the above.

67. Parties who are in disputes that are marked by tend to respond well to forceful, proactive mediation behaviors.

A. high intensity and high levels of interparty hostility

B. low intensity and high levels of interparty hostility

C. high intensity and low levels of interparty hostility

D. low intensity and low levels of interparty hostility

E. Parties in disputes marked by all of the above respond well to proactive mediation behaviors.

68. When may mediation be less than effective?

E. Mediation tactics may be insufficient in all of the above situations.

A. when the conflict is intense.

B. when they have major differences in their expectations for a settlement.

C. when many issues are at stake.

D. when the parties disagree on major priorities.

69. Relating to "the issues" in aspects of mediation, effectiveness entails

C. uncovering the underlying interests and concerns.

A. saving face when making concessions.

B. resolving internal disagreements.

E. Mediation effectiveness relating to the issues entails all of the above.

70. According to Zubek, Pruitt, Pierce, McGillicuddy and Syna, mediator behaviors positively related to successful mediation include:

E. Effective mediation behaviors include all of the above.

71. Which of the following is not a major part of the process consultant's agenda?

D. determining the final resolution of the conflict

A. changing the climate for conflict management

B. promoting constructive dialogue around differences of opinion

C. creating the capacity for other people to act as their own third parties

E. All of the above are major parts of the process consultant's agenda.

72. In inquisitorial intervention

A. a manager exerts high control over both the process and the decision.

B. a manager exerts high control over the decision, but not the process.

C. a manager exerts low control over the decision, but high control over the process.

D. a manager does not exert control over the decision, and only a small amount of control over the process.

E. None of the above describes inquisitorial intervention.

73. In providing impetus, the manager

C. tries to make a quick diagnosis of what the conflict is about and then tells the parties that if they don't find a solution, he or she will impose one on them.

A. invents a solution that he or she thinks will meet both parties' needs, and usually enforces that solution on both parties.

B. passively listens to what each side chooses to tell him or her, and then makes a decision (tells the parties how to solve the conflict) based exclusively on the presentations.

D. combines arbitration and mediation to arrive at a solution acceptable to all parties.

E. None of the above describes providing impetus.

74. Preventive ADR systems

B. are systems that companies establish to prevent disputes.

A. are mechanisms for the parties to resolve their own disputes without the help of any third party.

C. provide a third party neutral who assists the parties in negotiating a resolution.

D. use the technical expertise of a third party to determine the facts in a specific situation and how the facts should be interpreted in the case.

E. None of the above describes preventive ADR systems.

STUDOCU-Chapter 19-T-F_MultipleChoice

Authored by Claudia Veras

Social Studies

Professional Development

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50 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Third-party intervention is always imposed "from without" by choice, custom, law, or
regulation.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Interventions may never be imposed on negotiators; negotiators themselves must request all forms of third-party intervention.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Even if the relationship between the parties is so damaged that future exchanges would be
highly problematic, third parties may enable the negotiating parties to reduce hostility levels
and achieve some closure on the key issues.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The involvement of third parties signals that the negotiation process has stalled.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mediation is less intrusive than arbitration in that negotiators surrender control over the
processes and the outcomes.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Failure to use third-party intervention when appropriate is just as wasteful and damaging to the ultimate negotiation process as using the wrong intervention method.

TRUE

FALSE

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Binding arbitration requires the parties to comply with the decision, either by law or by
precedent within that sphere of arbitral practice.

TRUE

FALSE

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STUDOCU-Chapter 19-T-F_MultipleChoice

Third-party intervention is always imposed "from without" by choice, custom, law, or
regulation.

Interventions may never be imposed on negotiators; negotiators themselves must request all forms of third-party intervention.

Even if the relationship between the parties is so damaged that future exchanges would be
highly problematic, third parties may enable the negotiating parties to reduce hostility levels
and achieve some closure on the key issues.

The involvement of third parties signals that the negotiation process has stalled.

Mediation is less intrusive than arbitration in that negotiators surrender control over the
processes and the outcomes.

Failure to use third-party intervention when appropriate is just as wasteful and damaging to the ultimate negotiation process as using the wrong intervention method.

Binding arbitration requires the parties to comply with the decision, either by law or by
precedent within that sphere of arbitral practice.

If negotiators anticipate that the arbitrator will split the difference, then it is in their best interest
to maintain an extreme, hard-line position because difference splitting is more likely to result in
the hard-liner's favor.

The narcotic effect states that as the frequency of arbitration increases, disenchantment with
the adequacy and fairness of the process develops and the parties may resort to other means
to resolve their disputes.

Commitment to a given solution and willingness to implement it is significantly less when
group members participate in developing that solution than when it is imposed by a single
member.

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Social Studies

STUDOCU-Chapter 19-T-F_MultipleChoice

Third-party intervention is always imposed "from without" by choice, custom, law, orregulation.

Interventions may never be imposed on negotiators; negotiators themselves must request all forms of third-party intervention.

Even if the relationship between the parties is so damaged that future exchanges would behighly problematic, third parties may enable the negotiating parties to reduce hostility levelsand achieve some closure on the key issues.

The involvement of third parties signals that the negotiation process has stalled.

Mediation is less intrusive than arbitration in that negotiators surrender control over theprocesses and the outcomes.

Failure to use third-party intervention when appropriate is just as wasteful and damaging to the ultimate negotiation process as using the wrong intervention method.

Binding arbitration requires the parties to comply with the decision, either by law or by precedent within that sphere of arbitral practice.

If negotiators anticipate that the arbitrator will split the difference, then it is in their best interestto maintain an extreme, hard-line position because difference splitting is more likely to result inthe hard-liner's favor.

The narcotic effect states that as the frequency of arbitration increases, disenchantment withthe adequacy and fairness of the process develops and the parties may resort to other meansto resolve their disputes.

Commitment to a given solution and willingness to implement it is significantly less when group members participate in developing that solution than when it is imposed by a singlemember.

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Social Studies

Third-party intervention is always imposed "from without" by choice, custom, law, or
regulation.

Even if the relationship between the parties is so damaged that future exchanges would be
highly problematic, third parties may enable the negotiating parties to reduce hostility levels
and achieve some closure on the key issues.

Mediation is less intrusive than arbitration in that negotiators surrender control over the
processes and the outcomes.

Binding arbitration requires the parties to comply with the decision, either by law or by
precedent within that sphere of arbitral practice.

If negotiators anticipate that the arbitrator will split the difference, then it is in their best interest
to maintain an extreme, hard-line position because difference splitting is more likely to result in
the hard-liner's favor.

The narcotic effect states that as the frequency of arbitration increases, disenchantment with
the adequacy and fairness of the process develops and the parties may resort to other means
to resolve their disputes.

Commitment to a given solution and willingness to implement it is significantly less when
group members participate in developing that solution than when it is imposed by a single
member.