Service Excellence Coaching Program

Service Excellence Coaching Program

Professional Development

8 Qs

quiz-placeholder

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Service Excellence Coaching Program

Service Excellence Coaching Program

Assessment

Quiz

Other

Professional Development

Medium

Created by

Jane Haddad

Used 2+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

"In the Moment" coaching is

Designed by MODHS

Spontaneous

Best framework for monitoring behavioral change

Not Evidence Based

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

" In the Moment " takes around

30 min

10 min

3 min

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

1st step is

ask for a moment

apologizes for interruption

introduce yourself and your role

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

" In the Moment " best used

in critical areas

once you see it

when you do not have enough time

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Soon after asking for a moment, the coach will

appreciatively coach using 5 : 1

appreciatively coach using 3 : 1

reaffirm the expectations

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

when coach provide objective example he/she will mention

positive alignment

impact of behavior

coach's observation(s)

7.

FILL IN THE BLANK QUESTION

10 sec • 1 pt

" In the Moment " = If you see it,

8.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

"anything else I can help you with?" this might be part of .......... step

Closing

Relate the Impact

Opening