Offering Services

Mrs. Lia            : Good afternoon. I’d (2) ... to return this dress, please.

• be

• like

• hate

• dislike

Tarra                : Excuse me, Ma’am. May I know (3) ... you bought it?

• who

• why

• when

• where

Mrs. Lia            : Yesterday afternoon. I bought it for my niece, (4) ... it is too small. She needs a bigger one.

• if

• so

• but

• and

Tarra                : Can I (5) ... the receipt, Ma’am?

• see

• give

• tear

• throw

Mrs. Lia            : Here (6) ... is.

• it

• he

• she

• there

Tarra                : O.K., Ma’am. We only receive the return for twenty hours from the purchase, but you (7) ... take the money back. You should take it in products.

• don't

• won't

• can't

• haven't

Mrs. Lia            : I see. I want to replace it with the similar model, but in a bigger (8)....

• dress

• place

• time

• size

Tarra                : (9).... Wait for a while.

• No

• O.K

• Then

• Sorry

Mrs. Lia            : (10)....

• What

• Sorry

• No way

• Alright

Tarra                : Excuse me, Ma’am. The bigger one with a similar model has sold out. (11)... you choose another dress?

• Have

• Will

• Are

• Do