Front Office

Why luggage tag is really important?

• To recognise guest’s luggage

• As evidence when guest claim their luggage

• To avoid miss delivery guest luggage

• All above are correct

How to communicate with guest as a porter?

• Act politely, show courtesy &  correct etiquette

• Communicate when guest ask something to us

• Listen carefully is enough without eye contact

• Active communication

Porter are the people who, except?

• Greet guest upon arrival and manage guest’s luggage

• Escorting guest to the room

• Sitting the guest at the restaurant

• Provide valet parking

When we should have the flight details from the guest?

• When guest make a reservation

• When guest arrive

• When guest check out

• When guest in house at our hotel

Why we have to ask ID Card upon check in?

• To know guest’s name

• To know status of the guest

• To completed the check in procedure and registration form

• To know guest’s birthday

Why we have to update the market segment on the system, except?

• To follow up our task list

• To determine our target for sales team

• To know our market

• To know our trend

Which are type of payment method?

• Credit Card

• Debit Crad

• Company Ledger

• All above are correct

How to response and acknowledge when customer make a reservation, except?

• Use appropriate greeting

• Never leave a guest waiting for attention

• Ask the guest to make reservation thru agent instead of contact direct to hotel

• A & B are correct

How reservation are received?

• Telephone

• Email

• Internet

• All above are correct

Why we have to fulfil guest request?

• To get more revenue

• To get more profit

• To offer a great experience for guest

• Because the guest pay the room