HRM2100 REVISION 0823

List 2 selection tools suitable for a Sales Representative.

List 2 types of interview suitable for customer service agent. Provide examples.

List 2 types of interview methods for customer service agent.

List 3 purpose of orientation

List 2 programmes essential during orientation.

List 4 types of training suitable for chef.

List 3 methods for performance appraisal.

List 4 limitations of performance appraisal.

List 4 factors influencing the salary structure in the organisation.