DMM FINALS

What percentage of consumers planned to travel in 2021?

• 39%

• 72%

• 55%

• 88%

What is the key challenge for accommodations businesses?

• Catering to niche groups

• Enhancing customer experience

• Off-season slump

• Too many choices

What is the key challenge for transportation businesses?

• Catering to niche groups

• Too many choices

• Enhancing customer experience

• Off-season slump

What is the key challenge for retail travel agents?

• Catering to niche groups

• Enhancing customer experience

• Too many choices

• Off-season slump

What is the key challenge for tour operators?

• Off-season slump

• Enhancing customer experience

• Catering to niche groups

• Market shifts

What is the key challenge for shopping centers and retail/souvenir shops?

• Off-season slump

• Too many choices

• Catering to niche groups

• Enhancing customer experience

What is the key challenge for restaurants?

• Catering to niche groups

• Enhancing customer experience

• Too many choices

• Staying top of mind

What is the key challenge for museums, temples, gardens, and theme parks?

• Attracting changing demographic

• Catering to niche groups

• Staying top of mind

• Enhancing customer experience

What is the solution for catering to a small, niche crowd while engaging guests?

• Create an independent voice and brand

• Enhance customer experience

• Create amazing travel experiences

• Leverage contextual marketing

What is the solution for increasing profits while focusing on the customer?

• Leverage contextual marketing

• Create an independent voice and brand

• Enhance customer experience

• Create amazing travel experiences