QUIZ 3:SIMPLE PRESENT

Choose the correct answer.

The call center agent always ________ (greet) customers politely.

• greet

• greets

Choose the correct answer.

Our team ________ (handle) customer inquiries efficiently.

• handle

• handles

Choose the correct answer.

________ the customers ________ (speak) to a real person or a machine when they call

our center?

• Do-speak

• Does-speak

Choose the correct answer.

________ you ________ (confirm) the customer's details before proceeding with the

request?

• Does-confirm

• Do-confirm

Choose the correct answer.

________ the call center agents ________ (work) on weekends?

• Do-work

• Does-work

Choose the correct answer.

The company ________ (not / use) outdated software for customer management.

• doesn't use

• don't use

Choose the correct answer.

We ________ (not / respond) to emails within 24 hours.

• don't respond

• doesn't respond

Choose the correct answer.

They ________ (not / experience) technical issues during peak call hours.

• don't experience

• doesn't experience