Performance Appraisal - self-made

___________ refers to the level of commitment workers make to their employer, seen in their willingness to stay at the firm and to go beyond the call of duty.

• Employee Engagement
• Employee Disengagement
• Customer Engagement
• Employer Commitment

Companies with engaged workforces have also reported less absenteeism, more engagement with customers, greater employee satisfaction, less mistakes, fewer employees leaving, and naturally higher profits.

• True

• False

goal-oriented process directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams, and ultimately, the organization.

• Employee management

• Team building exercises
• Performance management
• Customer relationship management

performance appraisal occurs at a specific time, performance management is a dynamic, ongoing, continuous process.

• True

• False

__________ is a formal system of review and evaluation of individual or team task performance.

• Performance appraisal
• Performance Management

• Employee engagement

• Team recognition

______________ is often a negative, disliked activity and one that seems to elude mastery. Managers do not like giving them and employees do not like receiving them.

• Performance appraisal

• Employee engagement

• Performance management

• Recruitment and selection

data must be available to identify those who have the potential to be promoted or for any area of internal employee relations. Through performance appraisal it may be discovered that there is an insufficient number of workers who are prepared to enter management.

• Human Resource Planning

• Recruitment and Selection

• Training and Development

• Career Planning and Development

Performance evaluation ratings may be helpful in predicting the performance of job applicants.

• Human Resource Planning

• Recruitment and Selection

• Training and Development

• Career Planning and Development

Performance appraisal should point out an employee’s specific needs for training and development.

• Recruitment and Selection

• Training and Development

• Career Planning and Development

• Compensation Programs

___________ is an ongoing process whereby an individual sets career goals and identifies the means to achieve them.

• Career planning

• Career development

• training

• Internal Employee Relations