ADKAR Change Management Model Quiz

What does the ADKAR change management model focus on?

• Ignoring the need for change

• Implementing change without any communication

• Completing multiple activities without clear goals

• Achieving clear communication goals at specific project stages

How many successive knowledge-sharing goals are there in the ADKAR model?

• Six

• Five

• Four

• Three

When should stakeholders be made aware of the need for change?

• At the end of the project

• During the implementation phase

• After the project is live

• During the business case and preparation phases

What is the next step after building awareness of the need for change?

• Ability to change

• Reinforcement to sustain the change

• Knowledge of how to change

• Desire to participate and support the change

What is the main advantage of using the ADKAR model?

• It encourages achieving clear, finite communication goals

• It focuses on completing as many activities as possible

• It ignores the need for communication

• It doesn't provide any guidance for change management

When should you focus on the goal of gaining desire to participate and support the change?

• During the awareness phase

• During the design phase

• After the project is live

• At the end of the project

What is the next step after helping people to learn the skills and gain the knowledge they need to deliver change?

• Reinforcement to sustain the change

• Ability to change

• Desire to participate and support the change

• Awareness of the need for change

What should you do once your users are fully effective and all of the project deliverables are in place?

• Ignore the success of the project

• Continue communicating your vision and let people know about the success of the project

• Stop all communication and support

• Give financial rewards only

What should you do if stakeholders start to withdraw their desire to support the change?

• Ignore their withdrawal

• Re-establish their desire before moving on to ensuring relevant knowledge is once again being shared

• Stop the change process

• Move on to the next goal without addressing the issue

What is the main benefit of using the ADKAR model?

• It encourages achieving clear, finite communication goals at specific project stages

• It focuses on completing multiple activities without clear goals

• It doesn't provide any guidance for change management

• It ignores the need for communication