Games Kelas Korea
1st Grade
•10 Qs
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Games Kelas Korea
Quiz
•
Business
•
1st Grade
•
Practice Problem
•
Medium
Flora Silalahi
Used 1+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Apa arti loyalitas Pelanggan
Keinginan menggunakan produk
Perasaan senang
A dan B benar
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Alternatif dalam membangun kepuasan dan loyalitas pelanggan ?
Dapat reward
Peningkatan kualitas layanan
A dan B benar
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Pentingnya mempertahankan pelanggan ?
Keunggulan bersaing
Word of mouth marketing
Meningkatkan kepercayaan
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Pengertian kepuasan pelanggan ?
Pelanggan baru
Perasaan senang atau puas
Pelanggan baik hati
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Arti service quality ?
Ketidak sesuaian antara harapan
Menjawab semua kebutuhan pelanggan
Semua jawaban salah
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Yang bukan service quality ?
Empati
Simpati
Responsivenes
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Arti kepercayaan pelanggan?
Kontrak bisnis
Reward
Semua jawaban benar
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