Front Office Management - Quiz 1 - Group B

What is the primary function of the front office in a hotel?

• Housekeeping

• Guest services and check-in/check-out

• Food and Beverage

• Maintenance

Effective communication between the front office and housekeeping is crucial for:

• Financial reporting

• Guest satisfaction and room readiness

• Concierge services

• Food and beverage management

What is the primary responsibility of the concierge in a hotel?

• Financial reporting

• Guest satisfaction and room readiness

• Concierge services

• Food and beverage management

Which communication channel is commonly used for real-time communication between hotel departments?

• Email

• Phone

• Memo

• Bulletion board

What term refers to the maximum number of guests allowed in a hotel room?

• Room capacity

• Occupancy limit

• Guest allowance

• Suite capacity

How is Average Daily Rate (ADR) calculated?

• Total room revenue divided by the number of rooms sold

• Total number of guests divided by the number of rooms available

• Total revenue divided by the number of occupied rooms

• Total number of rooms divided by the total revenue

How is RevPAR (Revenue per Available Room) calculated?

• Total room revenue divided by the number of rooms sold

• Total room revenue divided by the total number of available rooms

• Total revenue divided by the number of occupied rooms

• Total number of rooms divided by the total revenue

What does the term "Rack Rate" refer to in the context of hotel room rates?

• The highest room rate before discounts

• A discounted rate for repeat guests

• The rate for group bookings

• The rate for walk-in guests without reservations

In the guest cycle, what is the first stage where a guest interacts with the hotel?

• Check-Out

• Arrival

• Reservation

• Departure

What is a common factor that affects hotel occupancy during peak seasons?

• Low room rates

• Increased demand for rooms

• Reduced guest expectations

• Limited amenities