Zendesk

What is the Requester Field?

• The person who is contacting us

• The diner

• The Driver

• The agent who is working in the ticket

Compass ........ is the section of Zendesk where we can find all the information on Diners, Drivers, restaurants, and orders

Draw the resturant's icon that appears in Compass East

Which information can we us to find a diner?

• Phone Number

• Email Address

• Order History

• Cust ID

El PCR (Primary Contact Reason) es la resolución que le damos al cliente.

• True

• False

Compass ..... is the section of Zendesk where I can apply macros

What is the assignee tap?

• The LOB where the ticket is

• The person who contacted us

• The agent who is currently working on the ticket

• That does not exist

How many digits do we need to find an order number?

• 7

• 8

• None

• 15

Draw the Diner's icon that appears in compass east