GOM- 41

Investigating the causes of baggage damage is a waste of time as there are no benefits to the airline or passenger in doing so.

• True

• False

Care must be taken to ensure that conveyor belts which carry bags to loading points are well maintained in order to avoid damaging baggage.

• True

• False

Bags or boxes that are leaking or have oil on them should be loaded.

• True

• False

A passenger's baggage is damaged. He is vacationing in the area for two weeks. He has asked to use the replacement damaged baggage service at the airline. What happens next at an airport that has an on-hand repair company?

• A disclaimer form is signed.

• The passenger goes to his hotel and waits for the airline to send him a cheque.

• The passenger received permission from the insurance office to go ahead with the repair.

• An employee from a repair company is called to the arrivals area and provides his opinion on how to fix the baggage.

Complete the following sentence: Because more than                         % of baggage reported missing will be successfully located and reunited with its owner, the outstanding volumes of baggage claims and unclaimed items of baggage are         .

• 10/extremely high

• 50/fairly high

• 90/relatively low

• 99/extremely low

Which of the following statements is TRUE with regards to lost baggage?

• Once baggage is deemed delayed it is also deemed lost.

• Once baggage has been delayed for five days it is deemed lost.

• Lost baggage is usually reunited with the passenger between 24 hours and 5 days after arrival.

• Lost baggage refers to checked items of baggage which are no longer being traced.