GOM- 39

The five main types of claims filed at the BSO are, interim expenses, delivery, pilferage, damage, loss

• True

• False

Every airline follows the same policy guidelines regarding the levels of compensation it is willing to pay out to successful claimants

• True

• False

The performance of employees in the BSO will have a limited impact on the revenues of the airline.

• True

• False

After 20 days of searching a piece of baggage is considered lost and the customer will receive recuperation money

• True

• False

Typically the delivery cost of returning the baggage to its owner can be rechargeable to the carrier which originally took the lost baggage details from the passenger.

• True

• False

In certain situations, an airline may offer to transport a replacement bag of clothes from the passenger's home airport.

• True

• False

When a passenger makes a declaration of missing baggage, what type of report should be filled out to collect data from the passenger?

• AHL

• PIR

• OHD

• MIB

Complete the sentence: Baggage services employees deal with passengers travelling with their own airline and with other airlines with which they have a         .

• language agreement

• handling agreement

• operating agreement

• working agreement

Complete the sentence: The aims of proration are to determine which carrier(s) is                                    for the baggage mishandling problem and to divide     fairly between the parties involved.

• Liable/responsibility

• Judged/liability

• Responsible/liability

• Responsible/cost of compensation