QUIZ (DANIE, ABBY, JC)

The return period of Regular and Buy Sub orders will never restart upon exchanges.

• True

• False

We can extend the trial of the customer - who is past 14 days from delivery (OOT), or just because they want a longer time with the product.

• True

• False

True/False.
If a customer asks 2 questions in the same ticket that require separate macros to answer, we can combine the macros to ensure both questions are answered.

• TRUE

• FALSE

Gift Codes can be used on all of the following except

• Regular Orders

• 
  Try Before You Buy Orders

• 60 Day Orders

• International Orders

True/False:
When a code is generated for a customer in Magento, what happens immediately following?

• The code is sent to the customer via email

• 
  A new ticket is created from the customer

• 
  The customer's ticket is automatically solved

• 
  The code is automatically inserted into the ticket

Which country is this order from and what does the "-1" indicate? Order Number: 30027691-1

• United States; Recurring Buy

• United States; Exchange

• United Kingdom; Recurring Buy

• United Kingdom; Exchange

What is the best selling product at IL MAKIAGE?

• Woke Up Like This Foundation

• After Party Foundation

• Mineral Baked Bronzer

• Icon Mascara

When a customer is outside of their 14-day Try Before You Buy window, all of the following are considered when selecting a macro, except:

• Charge Status

• 
  Payment Type

• Order Tracking Status

• Customer Issue

True/False:
Try Before You Buy products can be combined with regular orders?

• True

• False

The Try Before You Buy program allows customers to try select products for what length of time before paying?

• 
  14 days

• 21 days

• 7 days

• 
  10 days