MIDTERM

Hello, my name is Zoe from Training travel. I have a guest that booked air with you and the guest would like to know if the transfers are included with the air.

Select the appropriate response from the list below:

• Transfers have to be booked separately.

• Transfers are only included if they were purchased during the booking of the air. 

• Complimentary round-trip transfers are always included when they booked air.

A few years before I used a Bus program that pick me up in Upstate florida and I wanted to use it again in the cruise that I have for next week.

Select the appropriate action from the list below:

• Kindly inform the guest that the Bus Program has been discontinued and advise her of the options that are available to her.

• Explain to the guest that our Bus Program does not operate in upstate Florida.

• Tell the guest, "I would be happy to book that for you. What city will you need to be picked up from?" and proceed to book the Bus Transfer.

• Advise the guest that she will need to call back and reserve the Bus transfer 1 month prior to sailing. 

Hi there, Jocy from Training Travel. I have some clients interested in the itinerary of the Allure of the seas departing on December 9. Using the image, how would you view the itinerary for that sail date?

• Click the View Open/Closed button

• Click Functions and select Cruise Itinerary

• Click the Profile/Expand Profile button

• Right click and select Cruise Itinerary

Hi there, Wayne from Training travel. I would like to add the Refundable OBC Promotion to a booking that I have. Using the image, select the promotions that can be applied to this reservation. [select all that apply]

• Savings

• OBC

• Brochure

• BOGO60

• STANDARD

Hi, this is Lidia from Training travel. I have some clients that are in a Grand Suite in a booking that they created on November 5, 2024. Can you tell me how much the gratuities are please?

• $20.50 per person per day 

• $18.50 per person per day

• $21.00 per person per day

• $18.00 per person per day

Hi there, Juan from Training travel. Calling you to see if you can tell me the final payment date for this reservation?

The booking number is: 177633

• 11/25/24

• 04/01/25

• 01/04/25

Agent: Thank you for your patience, the price for that Oceanview Balcony is going to be $1742.16

Travel agent: Wow! That rate is great!

Which of the following choices would be the most effective to close the sale?

• Call us back after you have spoken to your clients.

• What is the last name and first name from the guests to put the reservation on hold?

• Remember you can make the reservation on cruisingpower.com

Hello, my name is Rudy from Training travel. I have a couple of guests that are booked in a Interior. They are asking me what the total cost of their gratuities is going to be. Since the guest booked their cruise on April 04, 2024, what is the total amount for the gratuities in a double occupancy stateroom?

Booking# 177633

• $278.00 Total

• $220.16 Total

• $144.00 Total

• $288.00 Total

How would you notify the Knowledge Desk team to update articles on KD?

• Send an email to the Training team. 

• From the KD home page to the right under Spotlight, click on Supervisor Toolbox

• Under Most Popular Topics, click Royal Website Issues. 

• In the upper right corner of the page select Request KD update.

Hi this is Paulo from Training travel. I have the booking# 177633, and I would like to know how much will be the total price for the travel protection?

• $288.00

• $278.00

• $220.16