Lost Luggage: Choose the appropriate answer

Can I help you?

• Yes, thank you. My suitcase hasn’t arrived

• You lost my suitcase!

Which flight were you on?

• I was on a plane with lot of people

• Flight ____ (number) from ______ (city)

Can I have your name please?

• "My name is _______" (say and spell it slowly)

• (give your ID card and don't say anything)

How many suitcases are you missing? Can you describe it for me?

• (give number of suitcases) "It’s _______ (color and material)

• "It’s a suitcase! It has my name on a small tag." 

What was in the suitcase?

• "Many important things. Like my clothes, toiletries, and personal belongings"

• "Everything! I don’t have anything now." 

Can I have your address in ______ (country/city where you are staying)?

• "In ______" (city, no details)

• (Give address slowly, and have information prepared)