Practice Call Audit

Practice Call Audit

Professional Development

17 Qs

quiz-placeholder

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Practice Call Audit

Practice Call Audit

Assessment

Quiz

Other

Professional Development

Hard

Created by

Jexter Lamadrid

FREE Resource

17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Expert Attitude?

Level 1

Level 2

Level 3

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Building Rapport

Level 1

Level 2

Level 3

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Greeting

Yes

No

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Closing?

Yes

No

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Hold Usage?

Yes

No

N/A

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Effective Use of Information

Yes

No

N/A

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Resolution Statement

Yes

No

N/A

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