Motivating Employees - Take Home

What is motivation?

• a) A workplace requirement

• b) The set of forces that prompt a person to release energy in a certain direction

• c) The result of economic incentives

• d) An extrinsic reward

What do most motivated and hardworking employees become for a business?

• A liability

• An obstacle

   

• A competitive advantage

   

• A cost

How does motivation relate to needs and wants?

• Motivation is unrelated to needs and wants.

• Motivation satisfies needs but not wants.

• Motivation is essentially a need-and-want-satisfying process.

• Motivation creates tension without addressing needs or wants.

What are the two main categories of rewards?

• Extrinsic and intrinsic

• Monetary and non-monetary

• Immediate and delayed

• Personal and professional

Which era of management used a scientific approach to analyze employee productivity?

• Classical era

• Human relations era

• Behavioral era

• Contemporary era

What was the classical era of management based on?

• Equity theory

• Economic incentives

• Expectancy theory

• Goal-setting theory

What did the initial Hawthorne studies focus on?

• The link between effort and performance

• Equity in the workplace

• The effects of varying light levels on worker productivity

• Goal-setting in organizations

What is the Hawthorne effect?

• Increased output due to varying light levels

• Improved performance when employees feel singled out for special attention

• Improved performance when employees believe that management is concerned about their welfare

• The link between effort and performance

• The effects of social needs on productivity

What is the highest level in Maslow's hierarchy of needs?

• Safety needs

• Social needs

• Self-actualization needs

• Physiological needs

What does Theory X assume about the average employee?

• The average person dislikes work and avoids it if possible.

• The average person is self-directed and ambitious.

• The average person seeks responsibility willingly.

• The average person is primarily motivated by social needs.