Digital 2.0

How do you get the total refund?

Can I bring a wheelchair?

• No

• Maybe, if guest are insisting.

• Yes

what is a definite departure date?

• A definite departure has not yet reached a minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances.

• A definite departure has reached a maximum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances.

• A definite departure has reached the maximum amount of payment for booking and that particular departure will therefore definitely run barring any extraordinary circumstances.

• A definite departure has reached a minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances.

What is the timeframe for a flight to be ticketed?

• 10 to 45 days prior to departure dates

• 5 to 25 days prior to departure dates

• 90 to 100 days prior to departure dates

• 30 to 45 days prior to departure dates

True or False: Only specific guest or traveler who wishes to travel with medication that requires refrigeration will be required to complete the form. We advise our guests to bring a cooler bag and ice pack with them to ensure that their medication is kept cool while en route. Please be advised that hotel refrigeration is not offered on some tours. If no mini fridge is available in the room, the guest will need to rely on the ice bucket provided by the hotel.

• False

• True

If an overseas person books a tour for the United States but is unable to obtain the necessary visitor B-2 visa, will he or she receive a refund of any deposits or other money paid in advance?

• It will fall under normal cancellation as per booking conditions. Customers are responsible for any visas/documents required prior to their trip.

• It will fall under normal cancellation as per booking conditions but and they can get a deposit protection. Customers are responsible for any visas/documents required prior to their trip.

The guest still does not have a new passport ready for the trip, the trip starts in the next 60 days, and she’s asking if she would be able to possibly change the departure date. Would there be any penalty?

• Penalty will be charged as per booking terms and conditions. It’s the guests’ responsibility to secure their passports and other travel documents. The customer representative should have disclosed this information to guests upon booking.

• Penalty will not be charged as per booking terms and conditions. It’s not the guests’ responsibility to secure their passports and other travel documents. The customer representative should not have disclosed this information to guests upon booking.

True or False: If the guest or TA wants to purchase insurance but has already paid in full, we can only offer 1 option.

• True

• False

When to verify:

• Before and after the guests raise the concern.

• Before providing any information in the booking.

• Before making any changes to the booking.

When will you be advising the guests to contact their TA?

• Adding Miscellaneous products

• Itineraries

• Activity level of the trip

• Adding air

• Cancellation / Cancelling Miscellaneous products