QA internal Quiz

Which system do we use to Evaluate calls / Chat/ email ?

• CCOD

• Bet construct

• Zendesk

Phone-a-bet call recordings are found on which system?

• CCOD

• Zendesk

• Bet construct

• CCOD and Zendesk

On which system do we find Chats and Emails to evaluate?

• Outlook

• Zendesk

• CCOD

• SYX

When should you send an auto fail / markdown to the relevant department?

• By the end of the day

• When sending weekly report

• Immediately after you have evaluated the call/chat/email

Who should respond to departments disputes?

• QA Coach

• QA Manager

• QA Team leader

• The team member who sent out the auto fail/mark down

On which day do we send out monthly report ?

• Last day of the month

• 1st day of each month

• on the 31st

Weekly reports are submitted on

• Mondays

• Sundays

• Tuesdays

Select the correct procedure. Floor visit documents

• Must be submitted to QA TL by end of week

• Must be submitted to QA TL by end of month

• Must be submitted to QA TL by end of day.

QA team use one scorecard to evaluate all departments.

• True

• False

If ops team leader and QA team leader are not in agreement on dispute, they can escalate this to