What is the maximum number of trays to be kept together at the counter?
Handling Products Quiz

Quiz
•
Other
•
12th Grade
•
Medium
VDR Trainings
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
2
4
1
3
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
How many trays should be presented to a customer at a time?
Three
Two
One
Four
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
What is the 1:2 rule mentioned in the text?
1 customer to be attended by 2 salespersons
1 customer to be attended by 2 CSAs
1 customer to be attended by 2 managers
1 customer to be attended by 2 security guards
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
What should the CSA do when handling a group of customers that have come together for purchase?
Attend to only one person in the group at a time
Attend to the youngest person in the group
Attend to the loudest person in the group
Attend to all customers at the same time
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
In which situation should the CSA request customers to wait for a few minutes and alert the closest staff?
When a customer is trying to divert the CSA's attention
When a customer is making a choice very quickly and wanting to leave in a hurry
When a customer is asking for different products at the same time
When a customer is trying too many products at the same time
6.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
What should the staff do if anything is missing or suspicious in the inventory?
Ignore it
Inform the manager immediately
Handle the situation themselves
Request the customer for frisking
7.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Who is responsible for the inventory at the store?
Customers
Staff
CSAs
Managers
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