Handling Products Quiz

Handling Products Quiz

12th Grade

15 Qs

quiz-placeholder

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Handling Products Quiz

Handling Products Quiz

Assessment

Quiz

Other

12th Grade

Medium

Created by

VDR Trainings

Used 2+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What is the maximum number of trays to be kept together at the counter?

2

4

1

3

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

How many trays should be presented to a customer at a time?

Three

Two

One

Four

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What is the 1:2 rule mentioned in the text?

1 customer to be attended by 2 salespersons

1 customer to be attended by 2 CSAs

1 customer to be attended by 2 managers

1 customer to be attended by 2 security guards

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What should the CSA do when handling a group of customers that have come together for purchase?

Attend to only one person in the group at a time

Attend to the youngest person in the group

Attend to the loudest person in the group

Attend to all customers at the same time

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

In which situation should the CSA request customers to wait for a few minutes and alert the closest staff?

When a customer is trying to divert the CSA's attention

When a customer is making a choice very quickly and wanting to leave in a hurry

When a customer is asking for different products at the same time

When a customer is trying too many products at the same time

6.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What should the staff do if anything is missing or suspicious in the inventory?

Ignore it

Inform the manager immediately

Handle the situation themselves

Request the customer for frisking

7.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Who is responsible for the inventory at the store?

Customers

Staff

CSAs

Managers

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