EMAIL B1: Apology emails

Organize these options into the right categories.

• For the next steps,

• Apologize

• I realize that this issue may impact ...

• Explanation

• We see that our action impacted you ....

• Actions

• The error was due to ...

• Acknowledge

• Please accept my sincere apologies for..

• Sympathy

Organize these options into the right categories.

• In order to ...

• Sympathy

• Our internal communication failed so ...

• Acknowledge

• My apologies for the inconvenience.

• Actions

• I'm particularly sorry for ...

• Explanation

• I understand that our actions meant ....

• Apologize

Organize these options into the right categories.

• Thank you in advance for understanding.

• Explanation

• I'm sorry if I didn't understand the ...

• Acknowledge

• The defect/problem was caused by ...

• Sympathy

• I can imagine that you felt like ...

• Apologize

• Moving forward, ...

• Actions

Organize these options into the right categories.

• There was a problem with the ...

• Explanation

• I understand that this will cause ...

• Sympathy

• Please allow me to apologize for ...

• Apologize

• As a result of our decision, ...

• Acknowledge

• To make sure this will not happen again,

• Actions

Organize these options into the right categories.

• We are truly sorry for the impact on ...

• Acknowledge

• As a result of our decision, ...

• Explanation

• We have come up with a solution using,

• Sympathy

• I'm sorry if you didn't receive the ...

• Actions

• The problems were caused due to ...

• Apologize

Which of these apologies would be best for a slip-up or small error?

• I am sorry that you did not receive the package.

• I am sorry if I did not spell your name correctly.

• I am sorry for the confusion.

In which situation would you use the following apology: I am sorry if the instructions were not clear.

• When you know you wrote unclear instructions.

• When you are not sure whose responsibility it is if the instructions were not clear.

• When you are apologizing for a small error.

"Please allow me to apologize for ..." In which case do you use this phrase in a letter of apology?

• When you're 100% sure of our responsibility for a situation,

• When you apologize for a slip-up or a small error.

• Not sure about your level of responsibility for a situation.

You are behind the deadline and now, you are writing an email of apology to your supervisor. Which sentence is the best fit for your apology?

• I am sorry if I missed the deadline.

• I am sorry about missing the deadline.

• Please allow me to apologize for missing the deadline.

How do you apologize for not having attached the file to the email?

• I am sorry if I failed to attach the file.

• I am sorry about failing to attach the file.

• Please allow me to apologize for failing to attach the file.