Lodging review part 3

29. What is the Hazardous Analysis Critical Control Point (HACCP) system typically used for?

• 1. a restaurant sanitation control (RSC) program

• 1. a dining control point (DCP) program

• 1.  a sanitary variance monitoring (SVM) program

• 1. a sanitation risk management (SRM) program

29. What are the three main categories of food and beverage job positions?

• supervisors, cooks, and greeters
  

• managers, production staff, and service staff

• executives, salaried, and hourly employees

• chefs, cooks, and servers

Which of the following is a key element in a typical spa resort experience?

• gourmet dining
  

• health and wellness
  

• live entertainment

• destination dining outlets

Cruise ships have become a popular resort experience for guest who:

• prefer inexpensive vacations.
  

• prefer to unpack once and be able to visit a variety of destinations.

• prefer ocean voyages on a large ship.
  

• prefer to just sleep and eat.

Which of following departments is generally considered a cost center?

• maintenance
  
  

• snack bar
  

• front desk

• gift shop

What is the purpose of the night audit?

• resolve room status discrepancies
  

• close one business day and open the next day for transactions

• verify posted entries and balance front office accounts
  

• all of the above

Occupancy percentage measures:

• whether the property has reached its revenue goals.
  

• how well marketing money is spent.
  

• how successful the property is in attracting and selling rooms to guests.

• how many guests use the hotel’s amenities.

Which of following represents a difference between marketing and advertising?

• Marketing is much less expensive than advertising.
  

• Marketing focuses on the whole business and advertising on a specific product.

• Advertising focuses on revenue while the goal of marketing is guest satisfaction.

• There is no difference between marketing and advertising.

39. A recent advertising campaign cost $2,500 to conduct and was estimated to generate $4,000 in additional revenue. The return on investment (ROI) for this campaign was _____.

• 0. 15%

• 0. 25%

• 0. 40%

• 0. 60%

What are the 4 P's of marketing?

• promotion, price, placemats, people

• Product, price, placement, promotion

• Paper, place, product, people

• Product, proof, places, price