BTEC Level 3 Sport - Unit 22

What is the fundamental aim of any private sector?

• To make money for its owners or shareholders

• To increase participation

• To raise awareness

• To provide strong customer service

What does the term 'break even' mean?

• When a business continues to trade through difficult economic times

• When a business enters a new market

• When a business is neither making a profit or loss

• When a business aims to become the largest market share

Who is considered a market leader in sport and active leisure?

• A business that aims to make money for its owners or shareholders

• A business that provides strong customer service

• A business that achieves high net profit

• A business that has the largest market share or highest profit margin

Why is it important to have good customer service?

• To increase participation

• To achieve customer satisfaction

• To meet government standards

• To make money for the business

Does the importance of good customer service differ in the public and private sector?

• Yes, it is more important in the public sector

• Yes, it is more important in the private sector

• No, it is not important in either sector

• No, it is equally important in both sectors

What are two advantages of good customer service?

• Higher net profit and growth

• Strong customer satisfaction and business success

• Diversification and service provision

• Increased participation and market leadership

Why is it important to provide good value for money in the public sector?

• To encourage participation

• To make money for the business

• To meet government standards

• To achieve customer satisfaction

What does DBS stand for?

• Department of Business Standards

• Disclosure and Barring Service

• Database of Business Systems

• Department of Business and Services

Why is the Disclosure and Barring Service (DBS) important?

• To increase participation

• To achieve market leadership

• To provide good customer service

• To prevent individuals with criminal history from working with children

Provide an example of a company within the private sector and explain their importance.

• Parkrun - They support local communities and encourage participation

• London Youth Games - They provide volunteers and establish links to advise on sport and active leisure issues

• DBS - They help other organizations make safer recruitment decisions

• Sports clothing company - They aim to make money for their owners or shareholders