DIASS Q2 Quiz 1

The following are the goals of communication EXCEPT

• To change behavior

• To get action

• To ensure misunderstanding

• To persuade

It is also known as the encoder decides on the message to be sent, the best/most effective way that it can be sent.

• Sender

• Receiver

• Medium

• Channel

Responsible for extracting/decoding meaning from the message.

• Feedback

• Noise

• Receiver

• Encoder

A principle of communication in which the message must be based on facts and a complex message needs additional information and/ or explanation.

• Conciseness

• Completeness

• Courtesy

• Clarity

Fuzzy language is absolutely forbidden, as are formal language and cliché expressions.

• Clarity

• Conciseness

• Consideration

• Completeness

Factors that play a role in this are for example: professional knowledge, level of education, age and interests.

• Correctness

• Courtesy

• Clarity

• Consideration

A message is clear when the storyline is consistent and when this does not contain any inconsistencies.

• Clarity

• Conciseness

• Correctness

• Completeness

Use of terms that show respect for the receiver contribute towards effective communication.

• Completeness

• Clarity

• Conciseness

• Courtesy

For example, a message may be communicated in the form of a letter, in the form of an email or face

to face in the form of speech.

• Encoder

• Medium

• Channel

• Decoder

It could be a paper on which words are written, or the Internet acting in the

client-server model that is allowing you to read these words right now.

• Encoder

• Medium

• Channel

• Decoder