CE quiz 8 Nov

Given the situation, our response to the client should include the Trustpilot link, as the client's problem has been resolved.

• True

• False

What should we check before addressing to the client's enquiry on MT5 issue?

• Nothing to check, inform the client that he needs to check with MetaQuotes.

• Check team_cs-operations if there is any incident reported.

• Check the date and time when client contact us and see if there was any scheduled maintenance or MT5 issue happened at that time.

If a client is an affiliate or IB, can he use Deriv logo in his promotional posters?

• Yes, he can definitely use the Deriv logo in his poster.

• No, he shouldn't use Deriv logo.

If a client fails the verification question while contacting us through social media, what is the best way to respond?

• Ignore their message since they failed the verification check.

• Apologise that we cannot assist further on social media and suggest to contact LiveChat.

• Request for proof of identity document in the DM.

The real brain teaser:
If we made the team into a band, who would play lead singer and what would our band name be?