CE quiz 8 Nov
Authored by Aizat Zayyani
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Professional Development
Used 3+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Given the situation, our response to the client should include the Trustpilot link, as the client's problem has been resolved.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should we check before addressing to the client's enquiry on MT5 issue?
Nothing to check, inform the client that he needs to check with MetaQuotes.
Check team_cs-operations if there is any incident reported.
Check the date and time when client contact us and see if there was any scheduled maintenance or MT5 issue happened at that time.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a client is an affiliate or IB, can he use Deriv logo in his promotional posters?
Yes, he can definitely use the Deriv logo in his poster.
No, he shouldn't use Deriv logo.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a client fails the verification question while contacting us through social media, what is the best way to respond?
Ignore their message since they failed the verification check.
Apologise that we cannot assist further on social media and suggest to contact LiveChat.
Request for proof of identity document in the DM.
5.
OPEN ENDED QUESTION
45 sec • 1 pt
The real brain teaser:
If we made the team into a band, who would play lead singer and what would our band name be?
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