Staff Training 11/9/23

When should you call a patient for a missed/late appointment?

• At the time of the appointment

• Within 10 minutes

• Within 5 minutes

• Whenever you have time

When is a appointment considered a reschedule?

• On the day of the appointment and being moved to another day

• When the appointment is in the future

• Anytime it's being moved

ROF's are allowed to be scheduled next to each other

Ex: An ROF scheduled at 1:45 with Dr. Andy and at 1:45 with Dr. M.

• True

• False

When a patient appointments are being removed, they need to be ___.

What charges are added when a patient self releases/ gets pinked?

When a patient calls to have their appointment removed, we remove them:

Ex: They're moving, going out of town, or no longer want to be seen

• After the doctor is told

• The next day

• When they call

• Nothing, we keep their appointments on the schedule.

How many regular adjustments go in a slot?

• 2

• 3

• 5

• 6

What color slot does an ROF go in?

• White/Grey

• Yellow

• Blue

When is a appointment considered an edit?

• An appointment is never supposed to be edited

• Moving down on the same day

• Moving a future appointment

• The day of the appointment being moved to another day

What would you like more practice on or what do you think the team could improve on?