*CRS Reviewer

When is it NOT appropriate to Special Fare?

• Reapplying an FCC that has fallen off.

• Goodwill gesture

• Equote matching

• none of the above

A guest must pay for their booking before we will review their Trade Sanction documents.

• TRUE

• FALSE

When special faring a reservation to a previous rate, it is important to include Base fare and NCCF for each guest.

• TRUE

• FALSE

What package item is not available to pre-reserve on an Interport sailing?

• Shore Excursions

• Travel Protection

• Spa Treatments

• Transfer

A part of good communication is active listening. Active listening includes doing what?

• Ask closed questions and offer compensation.

• Ask open ended questions and only address the issues that are problems.

• Ask probing questions and acknowledge what the caller has said

• All of the above

What FCC’s are eligible to be applied via Real time Redemption?

• CWC

• GSS

• NRD

• ALL OF THE ABOVE

Choose all that we are unable to be rejected for overpayment.

• Posted

• Requested

• Approved

• AUTH

When updating/correcting a returned Workflow you must put the Workflow into which status?

• Resubmit

• New

• Closed

• You don't change the status, you click the Submit Workflow button

What is the minimum age to sail on a sailing with two consecutive days at sea and one stop at Perfect day CocoCay?

• 24 months

• 12 months

• 6 months 

• 3 months

What are two types of documents that Cuban citizens can provide after creating a booking?

• Work Visa (from the new country of permanent residence)

• National Identity Card e.g. Driver's license

• Permanent Resident Alien Card (from the new country of permanent residence)

• Cuban Passport