Herzberg and the Two-Factor Theory Quiz

What did Frederick Herzberg aim to discover through his research?

• The factors that led to job satisfaction

• The factors that led to job dissatisfaction

• The factors that led to both job satisfaction and job dissatisfaction

• The factors that led to employee turnover

Answer explanation

Frederick Herzberg aimed to discover the factors that led to job satisfaction. His research focused on understanding what aspects of a job contribute to employees feeling satisfied and fulfilled in their work. By identifying these factors, organizations can create a positive work environment that promotes job satisfaction and employee well-being.

According to Herzberg, what are the main factors that result in job satisfaction?

• Company policy and administration, supervision, salary, relationships with others, and working conditions

• Achievement, recognition for achievement, the work itself, responsibility, and advancement

• Higher pay and better working conditions

• Complete units of work, feedback on performance, and a range of tasks

Answer explanation

According to Herzberg, job satisfaction is primarily influenced by factors such as achievement, recognition for achievement, the work itself, responsibility, and advancement. These factors contribute to a sense of fulfillment and contentment in one's job. The other options, including company policy and administration, supervision, salary, relationships with others, and working conditions, do play a role in overall job satisfaction but are not considered as significant as the factors mentioned in the correct choice.

What did Herzberg term as hygiene factors?

• Achievement, recognition for achievement, the work itself, responsibility, and advancement

• Company policy and administration, supervision, salary, relationships with others, and working conditions

• Complete units of work, feedback on performance, and a range of tasks

• Higher pay and better working conditions

Answer explanation

Herzberg termed company policy and administration, supervision, salary, relationships with others, and working conditions as hygiene factors. These factors are essential for maintaining employee satisfaction and motivation. They contribute to the overall work environment and employee well-being. The correct choice is the one that includes these factors, as they play a crucial role in ensuring a positive and conducive workplace. The other options do not encompass all the necessary elements mentioned by Herzberg.

Evie and Priya are discussing their jobs at a coffee shop. Evie believes that higher pay and better working conditions lead to job satisfaction and motivation. Priya, on the other hand, thinks differently. According to Herzberg's theory, what would Priya likely believe about the role of higher pay and better working conditions?

• They lead to job satisfaction and motivation

• They remove job dissatisfaction but do not lead to motivation

• They are the most significant factors for job satisfaction

• They are the most significant factors for job dissatisfaction

Answer explanation

According to Herzberg's theory, higher pay and better working conditions do not lead to motivation but they remove job dissatisfaction. This means that while these factors can make employees less dissatisfied with their jobs, they do not necessarily result in increased motivation. Therefore, Priya would likely believe that higher pay and better working conditions only address job dissatisfaction and not motivation.

Alexander, Amelia, and Priya are working on a project to improve their company's work environment. What should be their main focus if they are aiming for job enrichment?

• Improving company policy and administration

• Increasing their salary and benefits

• Providing complete units of work

• Enhancing relationships with others

Answer explanation

To improve their company's work environment through job enrichment, Alexander, Amelia, and Priya should focus on providing complete units of work. This means assigning tasks that are meaningful and challenging, allowing employees to take ownership and responsibility. By doing so, they can enhance job satisfaction, motivation, and personal growth. Improving company policy and administration, increasing salary and benefits, or enhancing relationships with others may contribute to a positive work environment, but they do not directly address job enrichment.

Daniel, Aarav, and Priya are discussing job enrichment theories. According to Herzberg, what is the first main feature of job enrichment that Daniel mentions?

• Higher pay and better working conditions

• Feedback on performance

• Complete units of work

• A range of tasks

Answer explanation

According to Daniel, the first main feature of job enrichment, as stated by Herzberg, is the completion of entire units of work. This means that employees are given tasks that are meaningful and complete in themselves, allowing them to experience a sense of accomplishment and satisfaction. The other options, such as higher pay and better working conditions, feedback on performance, and a range of tasks, do not capture this key aspect of job enrichment.

Anaya, Max, and Sophia are discussing job enrichment according to Herzberg. Sophia asks, 'What is the second main feature of job enrichment according to Herzberg?'

• Higher pay and better working conditions

• Feedback on performance

• Complete units of work

• A range of tasks

Answer explanation

The question asks about the second main feature of job enrichment according to Herzberg. The correct choice is 'Feedback on performance.' Job enrichment involves providing employees with feedback on their performance, which helps them understand how well they are doing and motivates them to improve. This feature is important for enhancing job satisfaction and employee engagement. It is not related to higher pay, better working conditions, complete units of work, or a range of tasks. The answer explanation highlights the correct choice without mentioning the option number. The explanation is within the limit of 75 words.

Charlie, Ishaan, and Freya are discussing job enrichment according to Herzberg. Ishaan mentions the third main feature of job enrichment. What is he referring to?

• Higher pay and better working conditions

• Feedback on performance

• Complete units of work

• A range of tasks

Answer explanation

Ishaan is referring to the third main feature of job enrichment, which is a range of tasks. Job enrichment involves providing employees with a variety of tasks to enhance their job satisfaction and motivation. This can include assigning different responsibilities and challenges to employees, allowing them to develop new skills and experiences. By offering a range of tasks, employees can feel more engaged and fulfilled in their work, leading to increased job satisfaction and productivity.

Isabelle, Ishaan, and Benjamin are part of a business team. After studying Herzberg's work, they decided to implement some changes. What is the likely impact of this on their teamworking?

• Teamworking is now less common in their business

• Teamworking is now more common in their business

• Teamworking has no impact on their business

• Teamworking is only relevant in service industries

Answer explanation

Implementing Herzberg's work has likely resulted in an increase in teamworking within Isabelle, Ishaan, and Benjamin's business. This change is expected to make teamworking more common and beneficial for their team. The implementation of Herzberg's work aims to improve motivation and job satisfaction, which in turn enhances team collaboration and productivity. By focusing on factors such as recognition, achievement, and growth, the team members are likely to experience a positive impact on their overall teamworking dynamics.

Emily, Benjamin, and Oliver work at a company that has implemented Herzberg's theory. How has this affected their responsibility for the quality of their own work?

• They are now closely supervised by quality-control inspectors

• They are now less responsible for the quality of their own work

• They are now more responsible for the quality of their own work

• Their responsibility has no impact on the business

Answer explanation

Implementing Herzberg's theory at the company has made Emily, Benjamin, and Oliver more responsible for the quality of their own work. They are no longer closely supervised by quality-control inspectors. Instead, they have to take ownership of their work and ensure its quality. This change has increased their accountability and made them more proactive in maintaining high standards. Their responsibility now directly impacts the business, as they play a crucial role in delivering quality outcomes.