Managing Quality

What is the Quality management responsible for?

• Overseeing all activities and tasks in order to maintain a desired level of excellence

• Setting up the goal and targets by managers

• Creating relationships with customers

• Forecasting the income

What are the compartments of Quality management?

• Quality planning

• Quality assurance

• Improvement

• Quality Control

3.      Which does not concern quality planning?

• A process of planning all necessary decisions

• A document that define a company’s quality goals
  
  

• An appraisal of employees

• An overview of the products, services, or project with detailed quality criteria

What are the benefits of Quality Planning?

• Better selection of the products

• More efficient selling of the products

• Evaluation of staff’s performance

• Increases customer satisfaction, minimize complaints

Which factors indicate Quality Control?

• Planning and organising

• Improvements and maintenance

• Investigating and collaborating

• Maintaining customer relationships

Choose the Quality Methods?

• X Bar Chart

• 100 % inspection

• Guerrilla Marketing

• Taguchi Method

 What is the reason for using Quality Control methods

• They standardize production

• They aim for better customer service

• They look for better solutions of management
  
  

• They concentrate on sales target

Which one can describe Quality Assurance?

• Promotion of a business

• Providing the quality standards

• Illustrating the situation of the business

• Ensuring timely delivery of products

How would you define the Quality Improvement?

• Primarily concentrates on increasing production speed
  
  

• Focuses on the improvement of everyone’s efforts in a company

• Reduction of waste and looses

• Solely focuses on increasing costs

How many key principles of Quality Management are there(according to ISO)?

• 6

• 3

• 5

• 7