What is one major benefit of having a customer service policy according to the given content?

Customer Service Policy Quiz

Quiz
•
DeJuan Williams
•
Other
•
3rd Grade
•
1 plays
•
Easy
Student preview

10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
High staff morale
Low staff turnover
Quality staff
Dynamic management team
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which benefit involves loyal customers spreading good news about your company and recruiting new customers?
High staff morale
Low staff turnover
Quality staff
More profit generated from existing customers
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What is the benefit of having consistent availability of the product or services?
Urgent recovery when things go wrong
Proactive approaches to customer contact
Empathetic service
Consistency
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which benefit is associated with up-to-date information on customers and staff?
Greater teamwork
Up-to-date information on the competition
Knowledgeable staff
Expanded skill and knowledge advancement
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What benefit relates to added value in the context of customer service policy?
Consistent availability of the product or services
Higher quality service
Expanded skill and knowledge advancement
Added value
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which benefit pertains to knowledgeable staff in the customer service context?
Helpfulness of staff
Consistency
Empathetic service
Knowledgeable staff
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
How does a customer service policy contribute to more profit generation?
Dependable employees
Urgent recovery when things go wrong
Up-to-date information on customers and staff
Proactive approaches to customer contact
8.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What is the benefit of having greater teamwork in an organization's customer service approach?
Expanded skill and knowledge advancement
High staff morale
Quality staff
Greater teamwork
9.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does 'things done right the first time' refer to in the context of customer service policy?
Up-to-date information on the competition
Urgent recovery when things go wrong
High staff morale
Things done right the first time
10.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which benefit involves empathetic service towards customers?
Helpfulness of staff
Added value
Employee job satisfaction
Empathetic service
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