Customer Service Policy Quiz

Customer Service Policy Quiz

Assessment

Quiz

Created by

DeJuan Williams

Other

3rd Grade

1 plays

Easy

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one major benefit of having a customer service policy according to the given content?

High staff morale

Low staff turnover

Quality staff

Dynamic management team

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which benefit involves loyal customers spreading good news about your company and recruiting new customers?

High staff morale

Low staff turnover

Quality staff

More profit generated from existing customers

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is the benefit of having consistent availability of the product or services?

Urgent recovery when things go wrong

Proactive approaches to customer contact

Empathetic service

Consistency

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which benefit is associated with up-to-date information on customers and staff?

Greater teamwork

Up-to-date information on the competition

Knowledgeable staff

Expanded skill and knowledge advancement

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What benefit relates to added value in the context of customer service policy?

Consistent availability of the product or services

Higher quality service

Expanded skill and knowledge advancement

Added value

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which benefit pertains to knowledgeable staff in the customer service context?

Helpfulness of staff

Consistency

Empathetic service

Knowledgeable staff

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

How does a customer service policy contribute to more profit generation?

Dependable employees

Urgent recovery when things go wrong

Up-to-date information on customers and staff

Proactive approaches to customer contact

8.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is the benefit of having greater teamwork in an organization's customer service approach?

Expanded skill and knowledge advancement

High staff morale

Quality staff

Greater teamwork

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does 'things done right the first time' refer to in the context of customer service policy?

Up-to-date information on the competition

Urgent recovery when things go wrong

High staff morale

Things done right the first time

10.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which benefit involves empathetic service towards customers?

Helpfulness of staff

Added value

Employee job satisfaction

Empathetic service

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