Online & COA

Which of these does not require 2FA?

• Changing security details

• Sending a secure message

• Updating contact details

How long does the secure passcode last before it resets?

• 60 seconds

• 30 seconds

• 15 seconds

• 45 seconds

How does a customer initially receive the unique registration code when registering for the app?

• Automated Call

• Text

• Email

• Post

How long does the URC last when posted to customers?

• 24 days

• 4 hours

• 24 hours

• 4 days

How long does the URC last when texted to a customer?

• 24 days

• 24 hours

• 4 days

• 4 hours

Customers can have the app registered on up to 3 devices...

• No, they can only have it on 1

• No, they can only have it on 2

• No, they can only have it on 4

• No, they can only have it on 5

Customers can have both the One Time Code & Secure Passcode registered

• True

• False

If a customer wants to switch to the One Time Code, they have to ring us to do this

• True

• False

If a customer has forgotten their username, we can confirm this to them over the phone

• True

• False

Which of the below processes would a customer follow if they are registered online with 2FA set up?

• Update this online themselves

• Send in a secure message

• We can do this over the phone for them

• They have to go into branch or write in