Dealing with Conflict

A conflict is BEST described as

• A.

  A serious decision an individual makes

• B.

  A serious problem an individual has to solve

• C.

  A serious disagreement between two or more individuals

Conflicts provide an opportunity for individuals to

• A.

  Win an argument

• B.

  Develop their negotiation skills

• C.

  Develop their ability to out-smart others

Conflicts can trigger all of the following needs among individuals EXCEPT

• A.

  The need to feel safe

• B.

  The need to feel respected

• C.

  The need to feel recognized

• D.

  The need to feel more powerful than another

The process of finding a peaceful end to a conflict is BEST known as

• A.

  Conflict management

• B.

  Conflict Resolution

• C.

  Conflict dissolution

Where a conflict cannot be resolved between those involved, a ........................................ is required.

• A.

  Mediator

• B.

  Problem solver

• C.

  Neutral bystander

Which type of response would most likely lend to further conflict?

• A.

  Kind

• B.

  Thoughtful

• C.

  Unhealthy

Actions to help resolve conflicts include all BUT

• A.

  Being willing to listen

• B.

  Being considerate of another's perspective

• C.

  Being certain that you are right and ignoring the other person

A ______________ may cause conflicts among persons of different ages as they have different views.

• A.

  Generation gap

• B.

  Different countries

• C.

  Language barrier

1. 1. Acknowledging the problem

2. 2. Committing to finding a solution

3. 3. Expressing oneself clearly and calmly

4. 4. Listening to and understanding each other

5. 5. Being willing to forgive

6. 6. Avoiding the problem in the future

7. The sequence or steps above should be followed to successfully

• A.

  Resolve a conflict

• B.

  Plan a committee

• C.

  Completing a group project

A mediator assists in resolving a conflict by

• A.

  Choosing the stronger side

• B.

  Helping the weaker side win the disagreement

• C.

  Helping both sides reach an understanding