Mystery Shopper 2
Authored by Supertech Group
Professional Development
Professional Development
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it compulsory to create a BMW ID for a Mystery Shopper?
Yes
No
Only if you are checking a vehicle out.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When conducting a needs analysis which questions should you ask.
When are you planning to purchase?
What competitor cars are you interested in?
Budget & Financing needs?
All of these.
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What information should you gather in terms of usage of an EV?
Average driving distance daily?
Living/Parking situation regarding charging?
Do they have 2 or 3 phase at their property?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When on a test drive which features should you point out?
One pedal driving on an EV?
My BMW App?
Driving assistance features.
You should introduce the features prior to a test drive.
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What systems can you use to provide a written quote?
Focus Pro
BMW DSP
Eazy Quote
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What EV related technical information should you discuss during consultation?
Battery capacity.
Charging options.
Range.
All of these.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When preparing for a test drive , what should you do?
Make sure the car is cleaned an 100% charged.
Book the test drive on DSP.
Plan a route with a public charging station.
All of these.
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