U6 Prework/test 12: Quality Management and Standards

What is quality management?

• The process of ensuring consistent quality of products or services

• The process of evaluating business structure

• The process of meeting business objectives

• The process of managing resources

What is the purpose of TQM (Total Quality Management)?

• To involve the whole company in evaluating what works well and what needs improvement

• To ensure finance check the reduced price is viable

• To check the availability of materials

• To meet business objectives

What does the British Standards Institution (BSI) standard BS 7850-1:1992 provide guidance on?

• Organizing the business structure

• Quality checks on external operations

• Evaluating the workforce capacity

• Delivering raw materials on time

What does ISO 9000:2015 standard mainly focus on?

• Assuring statutory laws and regulations are being met

• Evaluating business structure

• Managing resources effectively

• Meeting business objectives

What does the Kite Mark logo symbolize?

• Quality, safety, and value for customers and businesses

• Quality management and assurance

• Continuous improvement and sustainability

• People management and employee care

What is the purpose of Investors in People (IiP) standard?

• To set the standard for people management

• To evaluate the quality of products or services

• To ensure consistency in business standards

• To measure business growth and sustainability

How do businesses gain accreditation for Investors in People (IiP) standard?

• By providing evidence of how they meet the IiP framework

• By using mystery shoppers to assess their quality

• By demonstrating continuous improvement in their operations

• By subscribing to the standard and caring about their employees

What is the role of mystery shoppers in measuring consistency in IiP standards?

• To assess the quality of businesses undercover as customers

• To evaluate the way businesses manage their employees

• To provide evidence of achievements for accreditation

• To measure the sustainability and growth of businesses

Which organization provides internationally recognized quality management and assurance standards?

• International Organization for Standardization (ISO)

• British Standards Institution (BSI)

• Geoplan

• The Prince's Trust

What is the purpose of quality standards in businesses?

• To ensure consistent quality of products or services

• To evaluate business structure

• To meet business objectives

• To manage resources effectively