Effective Language for Phone Communication

Which expressions would be the most appropriate to ask to speak to someone?

(you are the one making the call)

• I'd like to speak to...

• Just one moment, I'll put you through.

• Max Read speaking.

  How can I help you?

• Is Max Reed available?

What should you say if you can't hear the other person well?

• Please could you speak up? You are breaking up.

• Please call me back later

• Please do you mind holding, I have another call on hold.

• Sorry, did you say...?

  I want to make sure I have everything down right.

What should you say if you need to keep someone waiting?

• Please do you mind saying that again?

• Hold on please

• One moment please

• A moment please

Which phrase is a polite way of asking someone to spell their name?

• Could you tell me how do you spell your name?

• Can you tell me what business are you in?

• Can you give me your contact information?

• Could you please spell your name?

What should you say if you want to confirm you're talking to the right person?

• Is this Max Reed?

• Is Mr Reed over there?

• Is that Mr Reed?

• Can I talk to Max Reed please?

What should you say to end a call?

• I'll check the details and call you back

• I think that's everything

• Is there anything else?

• I think we have covered all the topics, thanks for calling.