Retention Quiz

What is the MORMAT letter?

• Mortgage Maturity Letter

• Mortgage Move Letter

• Mortgage Matrix Letter

• Mortgage Change Letter

What system do we use to book appointments for customers?

• JIM

• SAM

• JON

• SEB

Which of these is not an option we give customers to switch their rate?

• Execution Only

• Advice

• Speak with their broker

• Do nothing

• Mature into next closest product

Customers who are looking to make material changes to their mortgage can still do this through EO

• True

• False

Who or what sets our tracker rate products?

• We do

• Bank of England Base Rate

• HMRC

• Barry from the pub

When can customers start their rate switch journey?

• 6 months before product matures

• 3 months before product matures

• 9 months before product matures

• 12 months before product matures

What is the timeframe we need the latest valuation to be done in, in order for customers to only pay a £60 top up?

• 2 years & 2 weeks

• 2 years

• 730 days

• 18 months

which mailbox do we email once we have taken the applicable valuation fee to have a new valuation instructed?

• [e-mail]

• [e-mail]

• Maturities&[e-mail]

How much do we charge for a change of repayment type?

• £40

• £75

• £30

• £55

What is the maximum LTV for interest only on a residential?

• 70%

• 75%

• 85%

• 50%