Post Test - Training Change Management SOP Pengelolaan Insiden

Post Test - Training Change Management SOP Pengelolaan Insiden

Professional Development

10 Qs

quiz-placeholder

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Post Test - Training Change Management SOP Pengelolaan Insiden

Post Test - Training Change Management SOP Pengelolaan Insiden

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berapa lama Progress update period yang berlaku di Hypernet ...

15 Menit

30 Menit

45 Menit

60 Menit

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Untuk pelanggan priority berapa lama Meet Time To Recover yang berlaku ...

2 Jam

4 Jam

6 Jam

10 Jam

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Siapa yang menginformasikan ke pelanggan saat insiden telah terselesaikan ...

Operation Support

Technical Support

Customer Support

Infrastructure atau COre Network

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Saat terjadi insiden major, Technical Support melakukan eskalasi ke...

Operation Support

Infrastructure atau Core Network

Customer Support

Human Capital

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Setelah terselesaikan apa yang dibuat oleh Customer Support....

Reason For Outage

Reason of Outstanding

Reason For Open

Reason For Outline

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Laporan apa yang dibuat oleh Field Engineer setelah melakukan kunjungan ke pelanggan untuk pergantian perangkat ...

Laporan Pergantian Perangkat

Laporan Pembelian Perangkat

Laporan Pemusnahan Perangkat

Berita Acara Serah Terima

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut adalah yang dilakukan FE saat pergantian perangkat, kecuali ...

Membuat Laporan Pergantian Perangkat

Melakukan Konfigurasi Perangkat

Mengunggah Laporan Pergantian Perangkat di Sistem Internal

Melakukan Close Ticket pada Sistem Ticketing

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