FOO MIXED

Organize the descriptions into the right accommodation types

Groups:

(a) Bed & Breakfast Inns

,

(b) Hostels

,

(c) Motels

,

(d) Service Apartments

• Host stays in the premises

• Provide services similar to commercial hotels

• Overnight lodging in a private home

• Caters to travellers on the road and require overnight shelter

• Small accommodation located near highways

• Shared facilities like bathroom, kitchen pantry

• For students and young adults

• Provide long term or permanent accomodation

Organize the descriptions into the right type of room discrepancies

Groups:

(a) Skipper

,

(b) Sleeper

,

(c) Sleepout

• Can be due to short stay situations

• Credit card has exceeded its limits

• Guest is not sleeping in the room

• Guest left room without paying

• Vacant room believed to be occupied

• Account settled to City Ledger and guest is contacted in writing

• Credit card provided was invalid

• Registration card is still in bucket

• Room is occupied and paid for

• Could be away for overnight trips in the neighbouring countries

• Reinstated room account but cashier forgot to checkout

• Could be staying at a friend's place

• No alternative modes of payment were received

• Room was not checked out in PMS

After issuing the key card, what are the steps of Rooming a Guest ?

• Offer services

• Leave and follow up

• Escort guest to their room

• Present Room facilities

• Give directions to the room

Match the following descriptions to the correct type of hotels

• Airport Hotel

• Majestic facades with intricate detailing and colonial ambience

• Boutique Hotel

• Smaller sized hotels with uniquely designed interiors

• Resort Hotel

• Comprehensive facilities, have more than 500 rooms with larger public areas

• Conference Hotel

• Destination within a destination, provide extensive F&B options and wide range of leisure activities

• Heritage Hotel

• Different room sale structure (hourly, half day rates available)

Match the following descriptions to the correct type of hotels

• Casino Hotel

• Luxurious guestrooms and F&B operations and attract guests by promoting gaming and headliner entertainment

• All-Suite

• Minimal amenities , focus around price and value. Popular with families with children and bus tour groups

• Economy

• Home-away- from home. Appeals to vacationing families who wants privacy and convenience.

• Commercial

• Located in downtown and business districts and known as transient hotel.

Match the following descriptions to the correct Levels of Keys

Groups:

(a) Pass Key

,

(b) Master Key

,

(c) Grand Master

,

(d) Great Grand Master

• Opens all rooms in a hotel

• But Does not open double locked doors

• Opens all doors in a hotel

• including double locked rooms

• Open all rooms on a specific floor but cannot open double locked rooms

• Open few rooms within a section of the floor and cannot open double locked rooms

• also known as Submaster key

• also known as Floor Master

Match the following descriptions to the correct type of job redesign methods

• Enlarged

• Shifting of tasks, duties and responsibilities amongst jobs to align with organisational goals

• Reconfigured

• Addition of tasks that are of similar responsibilities

• Enriched

• Addition of more demanding tasks or tasks that require additional training

Hotel Wonderful collects $100 for incidentals per night. Calculate the amount of preauthorization required for the following:

No of nights : 5

Room rate : $325++

Billing instruction: Pax Account

(Round off your answers to the nearest whole number)

Mathematical Equivalence

ON

Hotel Dream collects $100 for incidentals per night. Calculate the amount of preauthorization required for the following:

No of nights : 10

Room rate : $180++

Billing instruction: Room Charges (1st 3 nights) to Company, remaining nights on pax account

(Round off your answers to the nearest whole number)

Mathematical Equivalence

ON

Hotel Wonder collects $100 for incidentals per night. Calculate the amount of preauthorization required for the following:

No of nights : 2

Room rate : $200 nett

Billing instruction: Room includes breakfast to Chan Sisters Travels.

(Round off your answers to the nearest whole number)

Mathematical Equivalence

ON