Warranties

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"Words empty as the wind are best left unsaid."- Homer

This quote means:

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Warranties

• A promise or ______ made by a seller about the quality or ______ of goods for sale.

• A warranty may also include a statement of _____ if the product does not perform as promised (refund, replacement, etc.).

• Warranties include the following considerations:

• • Duration: How long does the warranty last?

• • Scope: What problems are covered or excluded?

• • Remedy: What do you get when the product fails?

• Gauarantee that the product will perform perfectly

Express Warranties

• Exaaggerated statements of performance and quality can also be considered "_____" in order to persuade a consumer to buy. For example, a used car saleperson may have a sign that reads: "Fantastic Used Cars" in front of the dealership.

True/False

• Products that cost under $15 do not have warranties laws that apply

• True

• False

Full-Warrenties

• Terms of a full warranty:

  • Defective product will be fixed or replaced at __ ___, including removal or reinsatallation

  • Consumer will not do anything _______ to get the warranty (pay for shipping of a product back to the distributor)

  • Product will be fixed under reasonable time, if not, refund or replacement is necessary

True/False:

• Warranty belongs to anyone who owns the product during the warranty period.

• True

• False

Implied Warranties

• An unwritten promise, by law, that a product sold by a licensed (___ ____) distributor will perform to quality standards. Warranty conditions may apply for a consumer even if it is not expressed in writing. For example, Walmart is a retail distributor that is respobsible for implied warranties.