Quality Control in Food Service

Foodservice offering can be viewed at ____ levels

• 1

• 2

• 3

• 4

Choose more than one.

Augmented products consist of

• basic service

• tangible support services

• added value service

• future service offerings

Foodservice is

• Heterogenous

• Homogenous

Evaluation of service occurs at the stage of "consumption" means

• Consumer selects among alternatives

• Consumer compares experiences with expectations

• Consumers compare experiences

In foodservice, Interaction is considered as ______

• central

• peripheral

• secondary

• auntonomous

This dimension has a strong positive influence on customer satisfaction

• Empathy

• Reliability

• Assurance

• Tangible

Service guarantee can be viewed as the extension of a product warranty

• True

• False

People tend to memorize the positive outcomes more vividly than the negative outcomes

• True

• False